This Privacy Policy explains how Wisdsol Tech collects, uses, protects, shares and retains personal information through wisdsol.com, its products, support channels and business relationships.
2.1 Information we may collect
- Identity and contact information such as name, email, phone number and organisation.
- Account, subscription, billing and transaction information.
- Technical information such as IP address, browser/device details, logs and usage events.
- Information supplied in forms, support requests, demonstrations, project requirements and communications.
- Customer Data processed through Wisdsol applications on the customer's instructions.
- Information obtained from service providers where necessary to provide or secure a Service.
2.2 Why we process information
- To provide, operate, maintain and improve Services.
- To authenticate users and secure accounts.
- To process subscriptions, invoices and payments.
- To provide support, training and communications.
- To detect fraud, abuse and security incidents.
- To comply with legal obligations and respond to lawful requests.
- To send marketing communications where permitted and with required choices/consent.
2.3 Ghana data protection
Wisdsol will structure personal-data processing in accordance with applicable Ghanaian data-protection requirements, including the Data Protection Act, 2012 (Act 843), and other laws that apply to a particular customer or market. Ghana's Act requires appropriate security safeguards and imposes confidentiality and processing restrictions on data processors.
2.4 Customer as controller; Wisdsol as processor
Where a customer determines the purpose and means of processing personal data in a Wisdsol SaaS product, the customer generally remains responsible for its controller/business obligations, while Wisdsol processes data to provide the Service. A DPA should be executed where required.
2.5 Sharing
Wisdsol may share information with necessary hosting, infrastructure, payment, messaging, support, analytics and security providers; professional advisers; authorities where legally required; or a successor in a lawful business transaction. Wisdsol does not sell personal data.
2.6 Retention and deletion
Information is retained only as long as reasonably necessary for the purpose, contractual relationship, security, accounting, legal requirements and backup lifecycle. Customer SaaS data is handled according to the applicable plan/DPA and should be exported before account closure where needed.
2.7 Rights and requests
Subject to applicable law, individuals may have rights to access, correction, deletion, objection, restriction and other rights. Requests should be sent to info@wisdsol.com with enough information to verify the request.
