Wisdsol aims to provide reliable hosting and responsive support. Actual service levels differ by product and customer plan.
| Priority | Example | Target response |
|---|---|---|
| Critical | Service-wide outage or major security incident preventing core operation. | 24 to 72 hours |
| High | Major function unavailable with significant business impact. | 24 to 72 hours |
| Normal | Non-critical defect or operational issue. | Up to 7 Days |
| Low | Questions, cosmetic issues, feature requests. | Up To 30 Days |
Support targets are response targets, not guaranteed resolution times, unless a signed SLA says otherwise. Planned maintenance, customer-side failures, third-party outages and force majeure may be excluded from uptime calculations.
WISDSOL TECH · BN360872019 · Bank Quarters Rd, Accra, Ghana · info@wisdsol.com
